A key component of the CareGiver360 information tool is its ability to make sure caregivers who use the tool really understand the information it supplies and can apply the information to their jobs. To ensure caregiver's proficiency, National Care Connection develops teaching tools appropriate to various situations. From short training tips to full-day training courses. The proficiency component of the CareGiver360 information tool, emphasizes flexibility because caregivers often have limited time to participate in training.

A significant training cost in the caregiving sector comes from the need to enlist a replacement caregiver when another caregiver is in training. The proficiency component of the CareGiver360 information tool, seeks to balance traditional classroom instruction and Web-delivered training to minimize the cost of replacement staff. In addition, training content is developed to be easily reused and integrated among other components of the CareGiver360 information tool.

• Anytime, anywhere access gives decentralized staff the ability to train without the cost of travel and job coverage.
• Custom, reusable content can be easily updated to meet ever-changing government- and business-mandated training requirements.
• Self-directed, interactive courses keep learners interested, engaged, and learning more.
• Consistent content delivery replaces variances in training material, location, and instructor expertise.
• Ability to accurately measure new employee knowledge as well as ongoing information retention and skill mastery keeps training targeted and efficient.
• Convenient administration of training, online delivery, and professional instructional design reduces training overhead.
• Courses can be offered in multiple languages.